Keep operations moving
Coordinate schedules, monitor live routes, arrange vehicle support, and work with vendors to resolve issues as priorities change.
OPERATIONS / PEOPLE / TECHNOLOGY
Armin
Pourian.
Operations Coordinator & Supervisor
I connect people, processes, and technology to keep busy operations running smoothly.
North Vancouver, BC Open to opportunities
OPERATIONAL SCOPE
En Route 24/7 Logistics
40–60vehicles in the fleet
~100delivery associates supported
3dispatchers reporting to me
01 / WHAT I BRING
One point of connection.
Across the whole operation.
I enjoy finding what needs attention, building a workable process, and seeing it through. My experience sits at the intersection of operations, people, and systems.
Support the team
Help recruit and onboard employees, coach drivers, maintain records, and handle employee concerns with care and discretion.
Make systems work better
Turn recurring problems into clear processes. Use spreadsheets, digital tools, and hands-on troubleshooting to make everyday work easier.
02 / SELECTED CONTRIBUTIONS
Experience in action.
A closer look at the problems I worked on, the decisions I made, and the processes I helped improve at En Route 24/7 Logistics.
01 / WORKFORCE PLANNING
A clearer way
to allocate shifts.
Built a scheduling framework around employment status, seniority, availability, and performance.
Explore the example
The challenge
Shift allocation needed clearer criteria, while daily absences and changes still had to be covered.
My contribution
I developed a four-tier framework, used AI-assisted percentage calculations to help rebalance allocations, and drafted a written scheduling policy. I maintained the weekly master schedule and revised coverage daily.
What it produced
A repeatable allocation method and a written explanation of how scheduling decisions were made.
02 / FLEET COORDINATION
Keep vehicles ready.
Keep routes moving.
Connected repair shops, dealerships, rental providers, and drivers to resolve vehicle issues.
Explore the example
The challenge
Vehicles awaiting repair could disrupt route coverage and create extra pressure on the team.
My contribution
I expanded vendor relationships, coordinated repairs and rentals, sourced parts, and handled minor repairs directly. I followed up with service providers to keep vehicle availability visible.
What it supported
More repair options, reduced downtime, and lower costs through practical maintenance and vendor follow-through.
03 / PEOPLE COORDINATION
Support that continues
after onboarding.
Helped employees get started, stay informed, and build confidence in daily delivery operations.
Explore the example
The day-to-day need
A large delivery team needed consistent hiring support, clear expectations, coaching, and reliable records.
My contribution
I supported recruitment and onboarding, maintained employee records, coached drivers, and helped coordinate training and on-road audits. I handled employee concerns with discretion and followed up on safety and return-to-work matters.
What it connected
Recruitment, employee support, and operational coverage in one continuous workflow.
03 / EXPERIENCE
A foundation built
on the ground.
Experience across Canadian logistics and operations, with earlier people coordination and administrative work in Iran.
Operations Coordinator / Supervisor
En Route 24/7 Logistics Inc.
Coordinated fleet and workforce operations in an Amazon delivery service partner environment. Supervised three dispatchers, worked with two coordinators and a manager, and supported approximately 100 drivers.
- Built weekly schedules and made daily revisions for coverage and operational needs.
- Coordinated driver coaching, safety follow-up, vendor services, and vehicle availability.
- Supported hiring, onboarding, employee records, inventory, and communication with Amazon and service partners.
Previously: Delivery AssociateMar 2023 — Mar 2024
Completed high-volume last-mile deliveries before progressing into operations coordination and supervision.
Sorter
Purolator
Worked in warehouse sorting operations and completed internal WHMIS and dangerous goods training.
Executive / Operations & Coordination Support
Iranian Rood Civil
Supported recruitment, interviews, onboarding, scheduling, employee records, training, and coordination between employees and management. Maintained documentation and followed up on workforce and operational activities.
Reception / Administrative Support
Army Hotel · Mandatory military service
Provided front-desk and administrative support in a structured service environment.
04 / TOOLS & FOUNDATION
Comfortable with technology.
Quick to learn what’s next.
I’m often the person colleagues turn to when a computer, application, or connection stops working. Alongside operations, I bring hands-on experience troubleshooting software, reinstalling operating systems, and working across Windows and macOS.
Productivity & collaboration
Microsoft Excel, Word, Outlook & Teams · Google Workspace · OneDrive · Monday.com · ChatGPT
Operations & recruitment
Amazon Cortex · Fleetio · Netradyne · SmartRecruiter · Indeed Employer
Education
Bachelor’s degree in Civil Engineering Technology
Khavaran Institute, Mashhad · 2015–2018
LET’S CONNECT
Looking for someone
who follows through?
I’m interested in operations, administrative coordination, and people support opportunities. I value a respectful, collaborative environment where responsibility comes with the trust to make decisions and room to grow.