Coordinate people and operations
Manage schedules, respond to changing priorities, coordinate vendors and purchasing, maintain records, and keep daily work moving.
OPERATIONS / ADMINISTRATION / PEOPLE / TECHNOLOGY
Armin
Pourian.
Operations Coordinator | Administration & People Support
I connect people, processes, and technology to keep teams organized, support employees, and make everyday work run better.
North Vancouver, BCOpen to opportunities
OPERATIONAL SCOPEEn Route 24/7 Logistics
40–60vehicles in the fleet
~100delivery associates supported
3dispatchers reporting to me
01 / WHAT I BRING
Connecting people, processes and technology.
My experience spans operations coordination, office administration, recruitment and employee support, vendor management, and practical technology. I bring structure to complex work and follow through.
Support recruitment and employees
Screen candidates, coordinate hiring and onboarding, arrange training, assist with Canada Life benefits administration, and maintain confidential employee records.
Improve processes and systems
Create practical procedures and tracking tools, improve scheduling with Excel, and troubleshoot software and everyday technology issues.
02 / SELECTED CONTRIBUTIONS
Problems solved. Processes improved.
A closer look at the problems I worked on, the decisions I made, and the processes I helped improve at En Route 24/7 Logistics.
01 / WORKFORCE PLANNING
Clearer criteria for assigning shifts.
Built a scheduling framework around employment status, seniority, availability, and performance.
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The challenge
Shift allocation needed clearer criteria, while daily absences and changes still had to be covered.
My contribution
I developed a four-tier framework, used AI-assisted percentage calculations to help rebalance allocations, and drafted a written scheduling policy. I maintained the weekly master schedule and revised coverage daily.
The result
A repeatable allocation method and a written explanation of how scheduling decisions were made.
02 / FLEET COORDINATION
Getting vehicles back on the road.
Connected repair shops, dealerships, rental providers, and drivers to resolve vehicle issues.
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The challenge
Vehicles awaiting repair could disrupt route coverage and create extra pressure on the team.
My contribution
I expanded vendor relationships, coordinated repairs and rentals, sourced parts, and handled minor repairs directly. I followed up with service providers to keep vehicle availability visible.
The result
More repair options, reduced downtime, and lower costs through practical maintenance and vendor follow-through.
03 / PEOPLE COORDINATION
Supporting people from hiring onward.
Supported recruitment, onboarding, and ongoing employee administration for a team of approximately 100 people.
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The day-to-day need
A large workforce needed consistent recruitment, training, employee records, benefits support, and timely follow-up.
My contribution
I supported candidate screening and interviews, recruitment and onboarding, training coordination, confidential employee records, and Canada Life benefits administration. I also assisted with employee concerns, safety follow-up, and return-to-work matters.
The result
A connected approach to hiring, employee administration, and day-to-day workforce support.
03 / EXPERIENCE
Experience built through hands-on work.
Experience across Canadian logistics and operations, with earlier people coordination and administrative work in Iran.
Operations Coordinator / Supervisor
En Route 24/7 Logistics Inc.
Coordinated fleet and workforce operations in an Amazon delivery service partner environment. Supervised three dispatchers, worked with two coordinators and a manager, and supported approximately 100 drivers.
- Built weekly schedules and made daily revisions for coverage and operational needs.
- Coordinated employee support, safety follow-up, vendors, purchasing, and fleet availability.
- Supported recruitment, screening, onboarding, training, employee records, and Canada Life benefits administration.
Previously: Delivery AssociateMAR 2023 — MAR 2024
Completed high-volume last-mile deliveries before progressing into operations coordination and supervision.
Sorter
Purolator
Worked in warehouse sorting operations and completed internal WHMIS and dangerous goods training.
Executive / Operations & Coordination Support
Iranian Rood Civil
Supported recruitment, interviews, onboarding, scheduling, employee records, training, and coordination between employees and management. Maintained documentation and followed up on workforce and operational activities.
Reception / Administrative Support
Army Hotel · Mandatory military service
Provided front-desk and administrative support in a structured service environment.
04 / TECHNOLOGY & PRACTICAL IT
The operations person who solves the tech problem, too.
Colleagues have relied on me for computer, software and connectivity problems alongside my operations responsibilities. I combine practical troubleshooting with the tools that keep teams organised and work moving.
IT troubleshooting & operating systems
Diagnosing software and connectivity issues, reinstalling operating systems, and working with Windows Pro/Enterprise, Windows Server, macOS and virtual machines.
Spreadsheets & workforce planning
Using Excel and Google Sheets to organise weekly schedules, track daily changes and turn allocation rules into usable planning tools.
Team collaboration & documentation
Coordinating work and keeping information accessible through Microsoft 365, Google Workspace, Teams, OneDrive, Outlook, Monday.com, Adobe Acrobat and DocuSign.
Operations, recruitment & benefits tools
Working with Amazon Cortex, Fleetio and Netradyne for operations, SmartRecruiters and Indeed Employer for hiring, and ADP and Canada Life GroupNet for employee and benefits administration.
AI-assisted problem-solving
Using ChatGPT, Copilot and Gemini to support analysis, drafting and troubleshooting. My scheduling project used AI-assisted percentage calculations to rebalance shift allocations.
Education
Bachelor’s degree in Civil Engineering Technology
Khavaran Institute, Mashhad · 2015–2018
LET’S CONNECT
Let’s talk about your team’s next hire.
I’m open to opportunities across operations, administration, HR and recruitment coordination, and process improvement. I value workplaces where I can contribute, keep learning, and grow with the team.